Version 1.0 · Effective May 2026
What we collect
- Account data: email address, password (hashed).
- Health data: medication names, doses, schedules, dose history, health record attachments.
- Device data: paired BaseBox serial number, usage logs.
- Technical data: app version, platform, error logs.
How we use it
- To provide and maintain your medication management service.
- To send dose reminders and health alerts.
- To generate personalised health analytics and reports.
- To improve the HealthNexus platform through anonymised usage analysis.
How we store it
All data is encrypted in transit (TLS 1.3) and at rest. We retain your data for as long as your account is active. Upon account deletion, data is permanently removed within 30 days.
Who we share with
We do not sell your personal data. We may share data with:
- Healthcare providers, only when you explicitly authorise it.
- Service providers who assist in operating HealthNexus, under strict confidentiality agreements.
- Regulatory authorities if required by law.
Your rights
You may at any time:
- Access your data via Settings → Profile.
- Export your data by contacting support.
- Delete your account and all associated data via Settings → Delete Account.
Cookies & tracking
The HealthNexus mobile and desktop apps do not use browser cookies. Analytics are anonymised and cannot be used to identify individuals.
Full policy: www.healthnexus.ai/privacy · Contact: privacy@healthnexus.com